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Manage your complex returns.
Across B2C and B2B.
In one place.
Perfectly document claims and returns. Streamline workflows. Get quality insights. That’s Claimlane, your end-to-end returns platform for brands and retailers.
Loved by over 8,000+ leading brands and retailers worldwide
Managing returns and claims is complex
Badly documented returns and claims via email and excel cause unnecessary communication
Handling various return and claim types manually results in inefficient workflows
Lack of insight into why products are returned and and faulty leads to recurring quality issues
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Claimlane streamlines the process
Ensure all customers, whether B2B or B2C, create perfectly documented returns and claims
Handle all return and claim types in one place with streamlined workflows and automations
Learn why products are being returned and faulty to reduce your return and claim rates
“We decreased our handling time by 80%”
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Nicklas Smedegård
Business Controller, Skechers
Collect
Document returns and claims perfectly
Customize the self-service B2C and B2B return flows to ensure customers always provide the right data up front – regardless of the return/claim type. This enables a smooth resolution process that saves time for the customer and your team.
“Due to the perfectly documented complaints with photos, issue codes, etc. we have reduced our resolution time from 4 days to 1 day”
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Sandra Smith
Customer Service Manager, Liewood
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Click to
Watch how it works
Handle
Handle complex returns with ease
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Process returns efficiently
Handle all your return and claim types across all sales channels in one system. Set up custom workflows to get a clear overview of every case. Streamline communication and get back to customers faster.
Automate processes
Integrate with your favorite systems and set up powerful automations, such as sending shipping labels or issuing credit notes, which saves time and enhances the customer experience.
“I can handle 5-10 claims in Claimlane during the time it takes to handle 1 via email.”
David Outen
Returns Coordinator, The Hut Group
Analyze
Reduce return rates with product insights
Use the analytics module to dig deep into specific issues and share insights with your production, QA and sales teams or with external partners.
Click to
Watch how it works
"With Claimlane, we have a unified Returns and Claims system for all revenue streams, ensuring streamlined access and data storage. This is critical to optimize operational workflows"
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Christopher Jarrov
Head of Supply Chain, Rains
Join our B2B network that connects 8000 retailers and brands
With Claimlane you and your B2B partners no longer have 100 different return flows, you all have one standard for handling B2B returns and claims.
122
Countries
15+
Industries
Find out how much your returns and claims process costs your business
Book a Free 30-minute consultation to:
Uncover high-impact areas using our RMA cost analysis
Benchmark your performance against similar businesses
Get 3 actionable recommendations to optimize your processes
See how we help over 8000 brands and retailers like you.
Learn below how brands and retailers use Claimlane to simplify their returns process, save time, and improve both the customer experience and the bottomline.
Want to learn more?
We’d love to explore how Claimlane can help you. Book a chat below.